The Top 5 Services Every Airbnb Host Needs To Use

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We’ve already talked about ways to automate your Airbnb listing to simplify your life. But there is one particular part of that equation that requires further investigation. In the past year there has been an influx of new companies that have formed for the sole reason of making the lives of Airbnb hosts easier. Today let’s look at the top 5 services you should be using if you’re an Airbnb host.

1. Superhost
2. Urban Bellhop
3. HomeJoy
4. Proprly
5. GuestHop

1. Superhost
Superhost bills itself as your personal Airbnb assistant. Now this encompasses many things. First, you give Superhost access to your Airbnb account. Then sit back and let them handle the rest. Need someone to respond to a reservation inquiry that comes in at 3 am? Too busy to leave a review for the lovely guest you had last weekend? Relax, Superhost has you covered. These guys are ambitious, they’re looking to provide 360 degree coverage for your guests so you can get more bookings, better reviews, and more money, all with less hassle.

2. UrbanBellhop
UrbanBellhop seeks to cover one major problem that nearly all Airbnb hosts have seen. Who will greet my guest and let them into my place if I’m not around? UrbanBellhop will do it, that’s who! Each bellhop has been trained in the ways of hospitality and will show up at your door prepared to greet your guest with a smile and answer any questions they may have. Where is the laundry room? How do I take out the garbage? Which remote turns on the stereo? Brief your bellhop on the ins and outs of your place (even easier if you already have a foolproof house manual) and rest assured that they’ll make your guest feel right at home. Need your place tidied up before a guest arrives or do you want that bottle of wine to be waiting for your guest’s romantic weekend, UrbanBellhops can do that too!

3. HomeJoy
HomeJoy has grown quickly to become THE cleaning solution for Airbnb hosts. So much so that Airbnb has begun beta testing it as a built in option for some of its hosts. Homejoy focusses on getting your place spotlessly clean before your guests leave those all important reviews. With easy online booking, a 100% satisfaction guarantee, and cleaners who bring all their own professional equipment, you can see why Homejoy has risen to the top of this crowded field. The added convenience of being built into the Airbnb interface will only add to the impressive user-base Homejoy has built up.

4. Proprly
Not to be outdone, Proprly offers cleaning and key exchange services throughout New York City. Proprly takes pride in its commitment to quality and adheres to the strictest guidelines for its cleaners and their work. By focusing on the NYC market, they’ve been able to hone the business model in one of the hotbeds of the sharing economy. Proprly doesn’t limit itself to Airbnb hosts and explicitly calls out VRBO and HomeAway guests as well.

5. GuestHop
Rounding out the top 5 is GuestHop a service that also specializes in check-in and key management services. What sets GuestHop apart is its simple, clean interface and ambitious travel services for guests. This has been a hot-button topic as Airbnb has made its intentions clear to offer more tailored guest experiences beyond just accommodations. GuestHop offers babysitting, local tickets to shows and ball games, even coupons to local restaurants.

There you have it, 5 services that every Airbnb host should familiarize themselves with. Have you used any of these? Any other big ones out there?

Photo Credit: http://www.flickr.com/photos/sludgeulper/3887246453/

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21 comments on “The Top 5 Services Every Airbnb Host Needs To Use
  1. If any of your readers are looking for an alternative airbnb cleaning service, Maid Sailors also provides cleanings to hosts. Let me know if you would like to give your readers a discount to try the service.

  2. Chris Chris says:

    Thanks for the head’s up Michael. I’ll be sure to check out Maid Sailor and include it in any future round-up of services. If I mention it again, I’ll get in touch for a discount code!

  3. Q says:

    Great! I wish I had seen this before asking my friend to help me out. Snaaap!

  4. Chris Chris says:

    Ahh, too bad. Always a good way to tell who your REAL friends are, haha. Glad you found the site!

  5. Mary says:

    For key exchange, I dont think u need to pay a service like what is mentioned here. You can take a look at http://www.rocklock.co RockLock makes smart lockbox to provide a key exchange solution for airbnb hosts.

  6. Chris Chris says:

    You’re right Mary, hiring a service may not be for everyone. Devices like the RockLock can meet most people’s needs. It’s amazing to see how far things have come in the world of high tech locks and key exchanges! Thanks for reading!

  7. Maggie says:

    I tried HomeJoy once before an airbnb guest arrived. Once they arrived they called saying the beds looked like they had been “slept in”. The cleaner didn’t even do the laundry and that was my biggest request. The guy was also given a “cell phone” that we could communicate on while he was there. He never answered it but then I was told “Your cleaning is complete” when he was done. Poor poor job by them. I was embarrassed and my guests slept on beds with no sheets for the night. THANK GOD I was in town to come to the rescue.

    So now I am using “Klean Freaks”. At first they were great, friendly and willing to bend over backwards as a cleaning service and semi-management service. But, now they treat all me needs as a pain in the butt to them and rarely answer my texts/emails. They are charging me $200/visit for a small 2/1 in BK and are about to raise the price they just told me. (They don’t do key delivery service and have made several sloppy mistakes my guests point out…and goes into my AirBNB reviews).

    If I can find a new service to use, I would do it. Does anyone know of a service where you know you can go out of town and trust people to still do a stellar job as if you were going to check their work??

  8. Chris Chris says:

    Thanks for reading Maggie! I guess any service still has the potential for a few bad eggs that can ruin your experience. Unless you do all of the preparation yourself there is still going to be some level of risk in the person you hire. You can always have them send before and after pictures if you truly don’t trust them. Services are great but I think they should be a last resort after you’ve already exhausted all friends and family that you know and trust. Hope that helps!

  9. Julie says:

    The HomeJoy website that they are closing up shop as of July 31, 2015. Oh well …

  10. Chris Chris says:

    Oh man, great catch Julie. Sad to see that, HomeJoy was one of the early movers in the space. They will be missed, but lots of other options out there for services like this. Thanks for letting me know!

  11. I’ve had some fellow hosts that were super disappointed in services like these (though I won’t name them to damage their credibility, and they aren’t listed here) They then got a really bad review because of it, when they’d never had one before.

    The biggest problem is that the same person doesn’t come every time, and so they have no chance to get familiar with your place and how things should be presented. This leads to inconsistencies in how you like your place to be cleaned, where furniture belongs, how arrival materials are presented, and the overall feel and energy of the place for your guests.

    I’m about to publish a book where I talk about how to hire *one* turnover assistant (I don’t call them a cleaner, because they do so much more!) called Cleaning Up: How to Work With a Turnover Assistant to Uplevel Your Profit, Freedom and Success Hosting on Airbnb.

    I’ve put a *lot* into it if you’d like to check it out! http://gum.co/tahbook

  12. Chris Chris says:

    Yeah, your mileage definitely will vary with these services. They aren’t for everyone. I always suggest looking for close friends and family first that you really trust. When they can’t do it, then it may work to resort to these services. There is also nothing wrong with just posting an ad on Craigslist or something looking for a recurring helper rather than whomever the service puts on the job that day. (obviously all the Craigslist caveats apply, but it’s an option). Consistency really is the key when doing work like this.

    Congrats on the book, that’s such a great idea. Feel free to drop me a line if there is anything else I can do to help with the promotion of it. Thanks for reading!

  13. MGA says:

    I haven’t done this yet but if you want the same cleaner every time, hiring a cleaner through taskrabbit or thumbtack might be a solution.

  14. Chris Chris says:

    That’s a fantastic idea, I should have mentioned it! I have used Taskrabbit cleaners before. Honestly, they weren’t good enough to keep rehiring back, but I had the ability to do so if I wanted to. Taskrabbit’s services have changed a bit over the years, but if you find someone you like they make it easy to rebook them. Thanks for reading!

  15. Michelle says:

    Hi all! If you’re in NYC (all 5 boroughts) or Northern NJ, you can use Cityami.com. Prices start at $39 and include check-in/out, a welcome basket, a guest concierge, 24/7 emergency service (including lockouts), and turnover service (via our cleaners or yours) if you have additional guests.

  16. Chris Chris says:

    Thanks for the tip Michelle!

  17. Joe says:

    You missed the best service! I use them in NYC everytime I travel and I dont have to do a thing. They are a great service.

    http://www.metrobutler.com/

  18. Airbnb Eazy says:

    In London we have a few companies which offer guest services similar to the ones in the US. It’s a bit of a logistical nightmare though with the keys and everything so you need to find a company who you can rely on. Many of them are known for being very disorganised.

  19. Vince says:

    Hi Chris, the companies mentioned are mainly in the US. In Australia we have KeyHub, a key exchange service on self check-in terminals in local stores, a bit similar to Keycafe in the US but more automated. Check it out: mykeyhub.com

  20. Hi Chris,

    Thanks for summarising this list of services, very useful! I do feel it might be helpful for your global readership to mention that there is also an Airbnb Management service that is active across Europe (London and Paris) and Asia (Singapore and Hong Kong):

    https://www.guestready.com

    Since this company is paid on a commission-base, we feel this is the solution to getting hotel-grade cleanings and professional check-ins – after all, if the guests are not satisfied, it is their problem too!

  21. Your Porter App is an automation tool for any Airbnb host. Instead of outsourcing some works, you may consider them getting done easier.

    Guest communications (arrival time, requests, check-out time), coordinating cleaning and check-in tasks with teammates and managing multiple accounts/listings can be done on the go on your smartphone.

    Your Porter App is 100% free for hosts with single listings and has a very little monthly fee for property managers.

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