One of the things that makes Airbnb so special is the human connection that each guest has with their host. There is nothing like the feeling of connecting with a potential guest and enhancing the quality of their stay. But sometimes hosts are just too busy to give guests that much individual attention. And other times guests just don’t want to be bothered with a lot of face time with their hosts.
For these reasons, we provide you with Darebnb’s definitive guide to automating Airbnb check-ins and check outs. Here are the Dos and the Don’ts.
Create a Foolproof House Manual
This will take some initial setup time but it is well worth it. Dedicate a solid couple of hours to think about everything in your place that a visitor may need to know about. It may seem redundant at times but just get it all out there in writing. The more questions that you can answer with this document, the less questions you’ll need to worry about in-person or on the phone when your guest is visiting.
Simplify The Key Exchange
When travelers are coming to your place they are exhausted and don’t want to be bothered with complicated key retrieval processes. What can you do to make this easy on them? The old trick of leaving the key under the doormat may not be safe but are there other hiding spots? Is there a code to get into your building that you’re willing to share? Can you remotely buzz people in via an intercom system? Other options that many people love are the Lockitron or DoorBot. Any of these options could work for you but of course safety should be the first priority.
Get Some Help
To save yourself some hassle you could always have a neighbor, family member or close friend help let your guest in if you’re not around. If this doesn’t work or you don’t want to ask that of your friends there are a host of services to simplify things. Companies like Urban Bellhop, Proprly, and SuperHost are willing to help greet your guests, clean up after them, and automate some of the process that you’d typically be stuck with. Costs for these services vary, but you may find that the expense is well worth it to make your reservation go smoothly.
Don’t Cut Corners
While I am all for having a process and automating things, by no means should you cut corners in a way that compromises your guest’s stay. Doing a less than thorough cleanup or leaving your keys in a questionable spot will only hurt you in the long run. Some things are worth the time it takes to do them, while others could be simplified. It’s your responsibility to know the difference.
Don’t Forget About Hospitality
We’ve touched on exactly what it means to be hospitable and automating things should not compromise these ideals. You should still be leaving personalized messages for your guests along with gift baskets or bottles of wine. Whatever you would do in person should still be done in an automated system. Remember what Airbnb’s Head of Hospitality Chip Conley said about hitting all 5 senses within the first 5 minutes? With a little prior planning, you can still achieve this when you’re not around to greet your guests.
Don’t Lose Your Personality
Hosting guests on Airbnb is not like running a hotel, don’t treat it like that. Yes you can simplify things and automate in a way that makes your life easier and potentially more profitable, but don’t be robotic. Make sure you’re still sending personalized messages and trying to get to know your guests. This should be the case even if you never actually see them in person. Guests are much more likely to leave a positive review if they know you’ve taken the time to treat them like an individual rather than just a payout.
Any other tips about automating the Airbnb process? What steps have become the most important to insure a good stay for your guests? Let us know in the comments below!